General Terms and Conditions

In these general terms and conditions, the following definitions apply:
• Contractor: devNoord, located at Margrietlaan 38, 9953 PB Baflo.
• Client: any natural or legal person who enters into an agreement with devNoord.
• Agreement: any arrangement between the Client and devNoord regarding the delivery of services or products.

These general terms and conditions apply to all quotes, agreements, and deliveries of services or products by devNoord, unless otherwise agreed in writing.
Conditions included in a specific quote always take precedence over these general terms and conditions.

All quotes are non-binding and valid for 30 days. If the quote is not approved in writing or digitally within 30 days, it expires and a new quote may be prepared, in which case previous prices and conditions no longer apply.

All prices are exclusive of VAT, unless otherwise stated. Payment must be made within 30 days of the invoice date.

If this deadline is exceeded, devNoord is entitled to:

• Send up to 3 automatic reminders by email;
• Send a fourth reminder via email, phone, Slack, or WhatsApp;
• If necessary, engage a collection agency or agree on payment arrangements with the Client.

devNoord will execute the agreement to the best of its knowledge and ability. If necessary, devNoord may engage third parties or freelance developers for the execution of the agreement without the Client needing to be notified.

devNoord reserves the right to terminate services with a notice period of 30 days. During that period, the Client has the right to download files from the server or transfer domain names. This right is applied only in extreme cases.

The Client is always the owner of their domain name; devNoord only handles the technical management.
Quotes will explicitly state whether the source code remains the property of devNoord or is transferred to the Client.

Hosting services are standard monthly services. If the Client chooses annual payment, the following applies:

• For cancellation more than 6 months before the renewal date: a refund for the remaining months.
• For cancellation less than 6 months before the renewal date: no right to a refund.

Domain names, SSL certificates, and Microsoft 365 services are invoiced annually and are non-refundable upon cancellation or transfer before the renewal date.

In most cases, apps are published via the devNoord developer account. If the Client does not wish this, the Client must grant devNoord access to their own Apple and Google developer environments.

For hosting applications, webshops, or multiple clients, a WhatsApp group will be created with the owner of devNoord for urgent matters, and a Slack channel for regular communication.

Requests outside of business hours that are not urgent may result in a surcharge of €49.99 excl. VAT.

devNoord is only liable for direct damage that is demonstrably a result of an attributable shortcoming. Liability is limited to the amount of the invoice in question or, if applicable, the amount covered by insurance.

devNoord is not liable for indirect damage such as consequential loss, loss of profit, or missed savings.

After delivery and approval by the Client, devNoord is not liable for bugs, errors, or shortcomings that result from insufficient or no testing by the Client. Any problems discovered after approval are outside the responsibility of devNoord.

devNoord uses artificial intelligence (AI) for code generation, analysis, and support for complex issues. AI is not used to perform work entirely, but only as a tool to arrive at solutions faster or to provide technical explanations.
Content generation with AI is applied only with the Client's consent.

Force majeure is defined as circumstances that prevent the execution of the agreement and that are not attributable to devNoord, such as power outages, illness, third-party failures, government measures, or strikes.

This agreement is governed exclusively by Dutch law. Disputes arising from this agreement will be submitted to the competent court in the district where devNoord is located.